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BR1000G alert

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
clarkje67_apc
Cadet
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1
129

BR1000G alert

This was originally posted on APC forums on 3/4/2017


front LED panel flashing box (representing battery I guess), in powerchute it shows "Battery disconnected in your UPS battery backup".  Does this mean the battery is bad and needs replaced?

Current Status shows

Battery is currently:   Unknown

PowerChute PE 3.0.2


Accepted Solutions
BillP
Administrator Administrator
Administrator
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129

Re: BR1000G alert

This reply was originally posted by Secret on APC forums on 3/6/2017


Hi James,

Battery Disconnected is indicating the UPS is not detecting adequate DC voltage on it's internal DC Bus. This could mean the internal battery has not yet been connected or if the unit has been in service for a period of time, the battery voltage may be too low to be detected and would require replacement.

I have attached the user manual below for your reference.

Secret Squirrel

BR1000G User Manual

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
130

Re: BR1000G alert

This reply was originally posted by Secret on APC forums on 3/6/2017


Hi James,

Battery Disconnected is indicating the UPS is not detecting adequate DC voltage on it's internal DC Bus. This could mean the internal battery has not yet been connected or if the unit has been in service for a period of time, the battery voltage may be too low to be detected and would require replacement.

I have attached the user manual below for your reference.

Secret Squirrel

BR1000G User Manual