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Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
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Posted: โ2026-04-27 01:20 PM
good day all, i have a APC Easy UPS On-Line, 6kVA/6kW, Tower UPS SYSTEM. when i tried to connect the load there was a spark on the power cable for supplying power to the ups. after that it can only start in COLD START now the problem is that its not detecting any incoming utility power.
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Posted: โ2026-04-28 04:38 AM
What does the system indicate as the active fault / error code?!?!
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Posted: โ2026-05-06 10:08 AM
it doesn't show any error code. when i start it in normal mode, it will start then after a minute goes off. when i start in COLD START its not detecting incoming utility power ....
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Posted: โ2026-05-07 12:52 PM
Provide the active fault / error codes from the LCD Logs, Power Chute, SNMP, or SysLog Server.
Upload a photo of how the system is connected to the AC mains, Loads, etc.
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