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APC Back Ups Pro 1000 interfering with household phones

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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JH110_apc
Crewman
Crewman
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APC Back Ups Pro 1000 interfering with household phones

This was originally posted on APC forums on 1/26/2011


Hello,

I am using a new APC Back Ups Pro 1000 (600W/1000VA.) An ASDL modem was connected to the unit (new phone cord that has been tested good.) Power chute software has not been installed on the PC yet. Shortly after hooking up the modem into the in/out ethernet surge protection slots, incoming phone calls would produce one ring on house hold phones (wireless VTech Dect 6 with base unit connected to line in another room) and the callers would be disconnected (ie the line would go silent.) Outgoing phone calls were not affected and the modem performed to expectations. After contacting a phone company repair tech the issue with incoming calls was traced to the new ups unit. Normal household phone useage was restored by disconnecting the modem from the back up unit and relying on a direct connection to the wall outlet.

I would like to protect my modem and lines using the back ups but I don't know what I am dealing with here. Is there a way around this issue? Am I dealing with a faulty back ups? A configuration issue? Why is it interfering with phone calls?

Your help and advice is appreciated. 🙂


Accepted Solutions
JH110_apc
Crewman
Crewman
0 Likes
0
224

Re: APC Back Ups Pro 1000 interfering with household phones

This was originally posted on APC forums on 1/27/2011


I am using the BR1000G. Here is a direct link to the product page: http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BR1000G

The pdf manual provided on the linked product page shows allowed connections.

See Answer In Context

5 Replies 5
seoerming1_apc
Lieutenant JG
Lieutenant JG
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224

Griffey Shoes

This was originally posted on APC forums on 3/23/2011


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BillP
Administrator Administrator
Administrator
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Re: APC Back Ups Pro 1000 interfering with household phones

This reply was originally posted by Jonathan on APC forums on 1/28/2011


Looking on the product itself as well as on the technical specification and page number 2 of the user manual, the product that you have BR1000G only offers Network/Ethernet and Coax protection.

BillP
Administrator Administrator
Administrator
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224

Re: APC Back Ups Pro 1000 interfering with household phones

This reply was originally posted by Angela on APC forums on 1/27/2011


hmm i am not 100% sure on this. i wonder if its because something requires "bi-directional communication" like on coaxial cable lines.

can the phone company provide any info on how their modem communications and any details about the type of communication/signals provided by this service?

JH110_apc
Crewman
Crewman
0 Likes
0
224

Re: APC Back Ups Pro 1000 interfering with household phones

This was originally posted on APC forums on 1/27/2011


The best answer I could get was that communication and modem protocols met DSL / ADSL industry standards. I've made no headway in gaining phone functionality with modem connected to the unit's ethernet ports.

I attempted to intall the latest version of power chute software. The back ups unit was detected 50% of the time by the software during a series of self tests. Cable connection from unit to PC was repeatedly checked. It would fade in and out of connection during daily use. PC USB port tested fine with other divices. I uninstalled power chute and removed the serial to usb cable from the unit.

I admit a degree of frustration with the product. 🙂

JH110_apc
Crewman
Crewman
0 Likes
0
225

Re: APC Back Ups Pro 1000 interfering with household phones

This was originally posted on APC forums on 1/27/2011


I am using the BR1000G. Here is a direct link to the product page: http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BR1000G

The pdf manual provided on the linked product page shows allowed connections.