Smart-UPS RT 2200 XL with new batteries and no self-test or runtime calibration

[Anonymous user]

The UPS has 3.5 years. Last week there was a power outage for a few minutes and the UPS acted as if there were no batteries: the computers were turned off ...

Before the power came back I did some testing. The only things I could do: push the button to turn off and all LEDs turned off. After I pressed the power button, releasing the second beep and there was a sequence of LED lighting and deleting and relays noises, ending with the Fault LED on.

At my command it starts the self-test or calibration, but soon abandons any of the two.

As the batteries may have been old, I decided to change them. The same thing happens. I tried to calibrate with more than 30% load and the reactions are always the same: Relay noises, LEDs in a sequence, ending with the fault LED on.

I put below state data and event log:

Last Diagnostic Results

Self-test Result                 No Result Available

Self-test Date                   Janeiro 2015

Runtime Calibration Result                         Cancelled

Runtime Calibration Date                            Janeiro 2015

Bypass Status

Current Status                  Not In Bypass

UPS System Parameters Status

Device Status                    On line

UPS Load                           0,0 %

Runtime Remaining                        150 Minutes

Internal Temperature                    29,6 °C / 85,3 °F

Load Power                       0 % VA

Load Current                     0 A

Power Status

Line Voltage                      120,9 VAC

Output Voltage                120,2 VAC

Output Frequency                           60,0 Hz

Battery Status

Battery Charge                 100,0 %

Battery Voltage                54,3 VDC

Total Battery Packs                        1

27/01/15             09:43:32              Bypass Ended

27/01/15             09:43:24              Self Test Initiated

27/01/15             09:43:20              UPS In Bypass Due To Internal Fault

27/01/15             09:43:20              Calibration Cancelled

27/01/15             09:43:16              Calibration Started

27/01/15             09:28:34              Bypass Ended

27/01/15             09:28:26              Self Test Initiated

27/01/15             09:28:22              UPS In Bypass Due To Internal Fault

27/01/15             09:28:22              Calibration Cancelled

27/01/15             09:28:17              Calibration Started

26/01/15             19:19:07              Bypass Ended

26/01/15             19:18:55              UPS In Bypass Due To Internal Fault

26/01/15             19:18:55              Self Test Initiated

Thanks in advance.

[BillP · Accepted solution]

It sounds like your UPS was likely in bypass operation when you had the power outage. It appears to be in bypass (operating on utility power) because of an internal fault. Based on what you describe and what I see in the log, I think your UPS likely requires some repair (or replacement) depending on where you're located and its warranty status.