(SRT5KXLI) Comm Event: To Pwr OFF

[MDK2027]

Hello everyone.

We performed a firmware upgrade to this device (SRT5KXLI) as long as it was alive supporting our loads.

It seems something went wrong and now ups have a red light screen with a wrech saying Comm Event: To Pwr OFF / Press and hold power button. 

Could i have your help please how to recover the device. 

[Teken]

What is the serial number of the unit and does it have any extended warranty in place?

If the hardware is still under warranty then submit a service request with APC Technical Support to have the unit RMA.

You’ll need to provide the serial number, active fault / error, and purchase receipt and brief description of the problem.

If the hardware is (NOT) under warranty then your options are very limited. Those choices are to attempt a recovery using XModem, USB, NMC, JTAG.

Next to send the unit off to Coasttech if you’re in North America for service. As they are the official repair / refurbishment facility that has access to documents, firmware, and components.

Last option is to sell the unit for parts and purchase / lease a new unit.

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