SRT2200RMXLA-NC unable to locate the product ID to register the device

[mikegank]

I just purchased four SRT2200RMXLA-NC.  I have scoured the front back sides of all of them.  There are multiple serial number labels but no Product ID label.  The LCD display does not contain the Product ID either.  How am i supposed to register these?

[Teken]

It’s not clear as to what you’re trying to do in regards to (Register)?!?!

If this is related to APC Smart Connect this assumes the device is so configured. A Smart Connect capable device will have a dedicated RJ45 port with Green Cloud Symbol on the rear of the device.

The SRT Series models are not Smart Connect Supported:

https://community.se.com/t5/Prerequisites/Supported-UPS-Devices/ta-p/464518

If your question is about registering the hardware for warranty then you may refer to this resource link:

https://www.se.com/ww/en/work/products/tools/apc-product-registration/

If your question is related to registration for EcoStructure IT you may refer to this APC Resource Link to connect via NMC:

https://community.se.com/t5/IT-Expert-via-ethernet-port/How-to-register-a-Smart-UPS-using-the-EcoStr...

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[mikegank]

Ultimately I am just trying to pair the smartconnect subscription with he device. We purchased four SRT2200RMXLA-NC from our vendor.  They arrived in factory packaging with the NMC3 cards already installed.  The purchase included a smarctconnect subscription plan which has an activation code.

To use the smartconnect plan it is prompting to go to https://smartconnect.apc.com/subscriptions.  At smart connect I am prompted to register each device and attach the subscription. 

I am unable to register the device as none of the devices have a Product ID label.  I have checked the front, back, sides, top, and bottom.  There is only a serial number label.

EcoStructureIT also has instructions for setting up the device with the Product ID. 

I do not have the product ID for any of these devices.

[Teken]

My apologies the link I provided you relating to EcoStructure IT pertains to a Smart Connect enabled device wanting to add the same to EcoStructureIT.

You’ll purchase a subscription to EcoStructureIT first. Then connect the SRT2200 to your network infrastructure then add the SRT2200 UPS to EcoStructureIT via SNMP v1 / v3 through the NMC 3 once all user defined settings / values are in place.

Please refer to this resource link at the very bottom:

https://community.se.com/t5/IT-Expert-via-ethernet-port/Monitoring-APC-Smart-UPS-in-EcoStruxure-IT/t...

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