Problem Enabling Smart-UPS Admin WebConsole

[Rand72]

I am having a problem enabling the Smart-UPS Admin Web Console.  I updated the firmware to V18.0 (1015).  I can see the basic information through the APC Registration site and I have enabled SmartConnect with Control on the panel, rechecked the static ip, subnet, default gateway and dns entries and compared them to another UPS that has Admin Console working.  All seems to be working but I still can't get the Admin Web Console to start through the static IP.  I have tried a manual reboot of the network management card by holding the up and down button and it did flash to signal the network interface has restarted.  I think I am missing something to get the admin console working.  Any advise would be greatly appreciated.

Thank you.

[Teken]

Show me both systems in the Smart Connect Cloud Hosted Portal and the different views you see.

Do both have the same subscription from Basic, Standard, Advanced - Show me.

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[Rand72]

Hi Teken:  Thank you for your reply.  The ups that I registered the device but the admin console doesn't work is a Standard Plan.

The machine I am comparing to with the Admin Console working I am unable to register the device as I cannot find the product ID and Key.  I am guessing the product ID is the Mac Address, but as I am looking on the admin console I am unable to find the product key.  I also looked around the admin console but can't find what plan it is.

Thank you.

[Teken]

Show me a photo of the front, back, top of the problem unit. Keep in mind only systems with a green RJ45 Ethernet cable can be connected to the APC Smart Connect Portal Service.

A brand new Smart Connect enabled device comes with a six month trial period of the service. Afterwords a paid subscription is required to maintain the level of service you require.

Please review this APC FAQ relating to a missing QR Code:

https://www.apc.com/ca/en/faqs/FA364281/

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