Model: Smart-UPS Modular Ultra 15kW , firmware update.

[Potenza2012]

What is this, I just commission a 

Model: Smart-UPS Modular Ultra 15kW
SKU: SRYLF15KRMT
Serial: AD2546229756
Firmware: UPS 13.3 (ID1225)
Manufacture Date: 11/14/2025
Battery SKU: SRYLBM
Phase Configuration: Two phase, A lags B by 120 degrees

Redundancy / Apparent and Real Power Ratings per Phase:
N+0 (configured): 7500 VA / 7500 W
N+1: 5000 VA / 5000 W
N+2: 2500 VA / 2500 W

ACTIVE ALARMS
Unknown UPS internal error:
[8F00-0703]
[4F00-0702]
[8F00-0001]
[8F00-0002]

 I havent be able to update the firmware to the newest one, I have tried every instruction but no luck so far, any help that i hace get 
[4F00-0000]

[Teken]

You’ll need to contact APC Technical Support in your area to determine what those error codes are / mean.

Please do share the same here for the benefit of others who may run into the same problem in the future.

You’ll need to supply the serial number, purchase receipt, error code / active fault, and brief description of the problem when contacting them.

Let me know how it all turns out good or bad.

NOTE: You should review the event logs in the NMC. As it may provide more information than what’s being displayed on the LCD. APC Technical Support will need the same logs from the NMC so save it and forward the same to them in your service request.

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