Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84521members
353751posts

How to change Repeat Interval for all Alarms in UPS

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Saiyad77
Crewman
Crewman
0 Likes
4
699

How to change Repeat Interval for all Alarms in UPS

Hi all,

 

We have 2x MGE Galaxy 3500 20 kVA.

At the moment when an Alarm is triggered, it keeps on spamming our mailbox with alerts every 2 minutes.

I can see that each individual Alarm has a Repeat Interval setting set at 2 minutes.

 

How can i change this setting to 30 minutes for all Alarms at once instead of doing it individually for each Alarm?

 

Thanks
SR

Tags (1)
4 Replies 4
al_buffington
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
3
673

Re: How to change Repeat Interval for all Alarms in UPS

Hi,

 

You should be able to do this, although I suppose it's possible this could be dependent on which NMC/firmware you have. I took some screen captures to explain how this is done (different UPS but the principle is the same) 

 

 

Navigate to the Event Actions by Group menu selection:

email config 1.png

 

 

 

You can choose to make the modification by event severity (highlighted in yellow) or by event category (highlighted in blue)

 

 

email config 2.png

 

 

After you select the event types you want to configure, you'll be asked whether the configuration should apply to event logging, email, or SNMP trap receivers. Once you have selected email you will need to select which email addresses you want to apply this to. 

 

From there you can configure delay and repeat options. 

email3.png

 

 

I hope this helps!

 

Tags (1)
Saiyad77
Crewman
Crewman
0 Likes
2
664

Re: How to change Repeat Interval for all Alarms in UPS

Thanks for that info.

Can you help me with the below as well:

 

How to Stop Informational Alerts

  • We are currently receiving a lot of alerts regarding user log on, log off, any config changes.
    So I have removed tick from “All Informational Events” but I am still getting this alerts.
  • Again, when I go back in and check the setting, the Tick has comeback, is this normal behavior for this software?
 

pic 1.png

 

 

 

 

 

 

 

 

 

I have disabled the Notification for the e-mail recipient:

 

pic 2.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

Confirmed that the e-mail Recipient will not receive the Events:

 

pic 3.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

The All Informational Events gets ticked again:

 

pic 4.png

 

 

 

 

 

 

 

 

 

 

 

 

 

BUT THE Alarms/EVENTS STILL KEEP COMING:

 

pic 5.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is there any way to fix this?

 

 

Regards.
SR

 

Tags (1)
al_buffington
Lieutenant JG Lieutenant JG
Lieutenant JG
0 Likes
1
632

Re: How to change Repeat Interval for all Alarms in UPS

Hi,

 

I reposted screen capture #1 from your last post. When you untick the circled box you are not disabling email for the informational events. What you are doing here is configuring the warning and critical events. 

 

2021-11-12_15-36-21.png

So when you move to the next screen, and disable the notifications, you are actually disabling the notification for the warning and critical events. You can see this in screen shot #2 where it says,  "define event actions for these groups"

 

On the first page it is asking you what you want to configure, and not whether you want these events to trigger a notification.  So, if you want to remove all emails for informational events you need to only tick the informational box and then remove the notifications from each recipient. You'll probably want to go back and turn the warning/critical events back on. To do this you would repeat what you did before (untick informational). I hope this helps. 

 

Tags (1)
Saiyad77
Crewman
Crewman

Re: How to change Repeat Interval for all Alarms in UPS

Interesting,

Thanks for that crucial piece of info.

Tags (1)