Comms Lost Smart-UPS 2200

[Dmcnasee]

Hi, 

I my ups has recently started showing that the comms is lost.

I have check network cables etc still have no control online. 

Can you please help as I recently purchased a 3year licence to monitor the ups which now is off no use.

Thanks  

[Teken]

Complete the action items outlined in this APC FAQ and report back the results:

https://www.se.com/us/en/faqs/FA357414/

Questions Ask . . . 👍

[Dmcnasee]

Hey,

Thanks for the reply. 

I have tried as advised and still have the same issue. we have 2 other UPS the same and all running V18.0 (1015). all on the same network. 

[Teken]

I would encourage you to reach out to APC Technical Support to help identify root cause and report back the final outcome.

You may use this APC Resource Link and choose the appropriate country:

https://www.se.com/ww/en/work/support/

Questions Ask . . . 👍