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i have 3 smart ups 1000's and i cant get a client to communicate with them all

APC UPS Data Center Backup Solutions Forum

Schneider Electric support forum for Data Center UPS, software and services including our APC offers designed to share knowledge, installation, configuration, and general product use.

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metalogic_apc
Crewman
Crewman
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2
125

i have 3 smart ups 1000's and i cant get a client to communicate with them all

This was originally posted on APC forums on 4/28/2016


i tried to set up the network shutdown with the 3 up's at first only 1 and 3 could connect so i reset the authentication phrase on all 3 to be admin user phrase

after that i could connect to 2 but not 1 and 3

ive reset the authentication phrase dozens of times to different things, and rebooted the management interface but i cant get it to work.

ive used different browsers, IE AND chrome, still not working. any idea what im doing wrong?

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metalogic_apc
Crewman
Crewman
0 Likes
0
125

Re: i have 3 smart ups 1000's and i cant get a client to communicate with them all

This was originally posted on APC forums on 5/2/2016


I resolved this by changing the user passphrase to something without spaces in it. as apparently it doesn't like that.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
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0
125

Re: i have 3 smart ups 1000's and i cant get a client to communicate with them all

This reply was originally posted by Bill on APC forums on 4/28/2016


Hi,

Is PowerChute installed and showing no communications with the 2 NMCs and if so on what OS PCNS is installed on? Also, what is the firmware revision running on the NMCs? 

metalogic_apc
Crewman
Crewman
0 Likes
0
126

Re: i have 3 smart ups 1000's and i cant get a client to communicate with them all

This was originally posted on APC forums on 5/2/2016


I resolved this by changing the user passphrase to something without spaces in it. as apparently it doesn't like that.