Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82417members
349930posts

fault light on SURTD5000XLI

APC UPS Data Center Backup Solutions Forum

Schneider Electric support forum for Data Center UPS, software and services including our APC offers designed to share knowledge, installation, configuration, and general product use.

Solved
kumar_apc
Cadet
0 Likes
7
547

fault light on SURTD5000XLI

This was originally posted on APC forums on 11/10/2014


Hi

I am repairing a SURTD5000XLI ups , the ups gives the following error light Fault code:

0

1

1

1

0

These lights shows on the right hand side.

What could be the cause of the problem?

Regards

Tags (1)

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
547

Re: fault light on SURTD5000XLI

This reply was originally posted by Angela on APC forums on 11/10/2014


I don't see this as an available or possible code..

See Answer In Context

zejulio_apc
Crewman
Crewman
0 Likes
0
547

Re: fault light on SURTD5000XLI

This was originally posted on APC forums on 2/16/2016


Hello,

I have the exact issue.

Did you fixed it?

Once I had access to webpage, now I do not have anymore with new batteries...

It said that was ADC fault, and AC mains wore more than 400VAC, even with AC not connected...

Thanks

See Answer In Context

7 Replies 7
BillP
Administrator Administrator
Administrator
0 Likes
0
548

Re: fault light on SURTD5000XLI

This reply was originally posted by Angela on APC forums on 11/10/2014


I don't see this as an available or possible code..

kumar_apc
Cadet
0 Likes
0
547

Re: fault light on SURTD5000XLI

This was originally posted on APC forums on 11/11/2014


Hi

I have taken a picture of the error code if it will be of assistance.

2544_IMG_20141111_045058.jpg

Regards

BillP
Administrator Administrator
Administrator
0 Likes
0
547

Re: fault light on SURTD5000XLI

This reply was originally posted by Angela on APC forums on 11/11/2014


Hmm, ok. Thanks. Let me investigate in the next day and get back to you. It is a holiday here today so I will be back tomorrow.

BillP
Administrator Administrator
Administrator
0 Likes
0
547

Re: fault light on SURTD5000XLI

This reply was originally posted by Angela on APC forums on 11/13/2014


Thank you for the picture.

As I mentioned, I looked into it, and this is an ADC failure, or Analog to Digital Converter failure. As told to me by our EMEA support team for your area, we do not support such repair on end user level and if you are a certified service partner or bring it to one, they have access to documentation telling what the fault is and how to fix it.

kumar_apc
Cadet
0 Likes
0
547

Re: fault light on SURTD5000XLI

This was originally posted on APC forums on 11/17/2014


Hi Angela

The ups SURTD5000XLI i am servicing is not switching on, only when i

swap the logic board it switches on , where on the faulty logic board can I

look to solve the issue?

I have attached a picture of the logic board.

Regards

Umar

Attachments
BillP
Administrator Administrator
Administrator
0 Likes
0
547

Re: fault light on SURTD5000XLI

This reply was originally posted by Angela on APC forums on 11/17/2014


Hi Umar - I don't know the information you're asking for (because we don't service them here in NAM, only replace) but you are trying to service this if you're looking at the logic board and have removed it already. The only advice I can offer is to seek out a service partner in your area to see if they know the answer to the question. If anyone else wants to help and reply, it will be at everyone's own risk as I cannot condone working on this if you're not a certified service partner.

zejulio_apc
Crewman
Crewman
0 Likes
0
548

Re: fault light on SURTD5000XLI

This was originally posted on APC forums on 2/16/2016


Hello,

I have the exact issue.

Did you fixed it?

Once I had access to webpage, now I do not have anymore with new batteries...

It said that was ADC fault, and AC mains wore more than 400VAC, even with AC not connected...

Thanks