Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82323members
349846posts

UPS: The local network management interface-to-UPS communication not established. 0x0102

APC UPS Data Center Backup Solutions Forum

Schneider Electric support forum for Data Center UPS, software and services including our APC offers designed to share knowledge, installation, configuration, and general product use.

Solved
daave
Crewman
Crewman
0 Likes
3
440

UPS: The local network management interface-to-UPS communication not established. 0x0102

I have a AP9630 that has lost communication to the UPS after and update to the firmware.  It's been months since this happened, as I have not been able to shut down the load until now.  I have shut down al loads, reset the mgmnt card, and also tried removing it for 30 seconds and then plugging git back in.

 

UPS Model: SMT2200RM2U

 

Card Model: AP9630

 

Attaching info and data, etc.

 

More info:

 

Hardware Factory
Model Number
AP9630
Serial Number
ZA1410017745
Hardware Revision
05
Manufacture Date
03/10/2014
MAC Address
00 C0 B7 85 10 3D
Management Uptime
0 Days 0 Hours 1 Minute
Application Module
Name
px2
Version
v6.5.0
Date
Jul 20 2017
Time
17:28:24
APC OS (AOS)
Name
aos
Version
v6.5.0
Date
Jun 9 2017
Time
13:41:00
APC Boot Monitor
Name
bootmon
Version
v1.0.8
Date
Apr 8 2014
Time
10:59:40

Attachments
Tags (1)

Accepted Solutions
daave
Crewman
Crewman
0 Likes
2
437

Re: UPS: The local network management interface-to-UPS communication not established. 0x0102

Replying to my own question here...

 

I updated the firmware to 6.9.6 from here:

 

https://www.se.com/us/env/product/SFSUMX696/ups-network-management-card-v6-9-6-firmware-for-smartups...

 

That resolved the communications issue.

 

 

See Answer In Context

Tags (1)
3 Replies 3
daave
Crewman
Crewman
0 Likes
2
438

Re: UPS: The local network management interface-to-UPS communication not established. 0x0102

Replying to my own question here...

 

I updated the firmware to 6.9.6 from here:

 

https://www.se.com/us/env/product/SFSUMX696/ups-network-management-card-v6-9-6-firmware-for-smartups...

 

That resolved the communications issue.

 

 

Tags (1)
Shaun
Lt. Commander Lt. Commander
Lt. Commander
0 Likes
1
418

Re: UPS: The local network management interface-to-UPS communication not established. 0x0102

Hi @daave,

 

Can I ask where you found the firmware you originally installed - the wrong one?

 

I ask because you're the second user I've seen install this exact firmware (px2 6.5.0) on a SmartUPS in the space of a week or two, and I'm not a big believer in coincidence - so I'm wondering what's going wrong where that this is showing up as a good search result for the SmartUPS.

 

You've already found exactly the solution I'd provide as well - I'm just curious if we can tweak something to help people find the right firmware the first time.

 

Thanks,

  Shaun

Tags (1)
daave
Crewman
Crewman
0 Likes
0
414

Re: UPS: The local network management interface-to-UPS communication not established. 0x0102

Sorry; it was months ago, and I just don't recall.  I would have simply come to the SE web site, done a search for my product and downloaded the latest version, which is exactly what I did this time as well.

Tags (1)