Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82414members
349922posts

I have a SMX3000LVNC NMC wont discover UPS. Please Help!

APC UPS Data Center Backup Solutions Forum

Schneider Electric support forum for Data Center UPS, software and services including our APC offers designed to share knowledge, installation, configuration, and general product use.

Solved
antramos86_apc
Cadet
0 Likes
2
214

I have a SMX3000LVNC NMC wont discover UPS. Please Help!

This was originally posted on APC forums on 3/12/2016


NMC 2 not communicating with UPS. Model#SMX3000LVNC. How can I fix this. I have been beating my head for days on this.

Attachments

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
214

Re: I have a SMX3000LVNC NMC wont discover UPS. Please Help!

This reply was originally posted by Bill on APC forums on 3/13/2016


Hi,

The NMC has the wrong firmware installed and that is why it will not discover the SMX3000. You need to install SUMX6.4 from this link

http://www.apc.com/tools/download/download.cfm?sw_sku=SFSUMX640&software_id=MFOI-A7UKP6&family=&part...

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
215

Re: I have a SMX3000LVNC NMC wont discover UPS. Please Help!

This reply was originally posted by Bill on APC forums on 3/13/2016


Hi,

The NMC has the wrong firmware installed and that is why it will not discover the SMX3000. You need to install SUMX6.4 from this link

http://www.apc.com/tools/download/download.cfm?sw_sku=SFSUMX640&software_id=MFOI-A7UKP6&family=&part...

antramos86_apc
Cadet
0 Likes
0
214

Re: I have a SMX3000LVNC NMC wont discover UPS. Please Help!

This was originally posted on APC forums on 3/13/2016


Thank you very much!